I. Acceptance of terms

Thank you for using Pie Hous (formerly known as SHIV CHILL & HAVE ELITE FOOD (OPC) PRIVATE LIMITED). These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the (formerly known as SHIV CHILL & HAVE ELITE FOOD (OPC) PRIVATE LIMITED) website at www.piehous.com (the "Site") and any related mobile or software applications ("Pie Hous Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

II. Definitions

Customer
"Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to 'restaurant business page' to manage claimed business listings or otherwise.

Restaurant(s)/Mess(s)
"Restaurant/Mess" means the restaurants/Mess listed on Pie Hous Platform.

III. Changes to the terms

a. Pie Hous may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Pie Hous Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

b. We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Restaurant/Mess reserves the right to delete any images and pictures forming part of Customer Content, from such Restaurant's/Mess listing page at its sole discretion.

IV. Customer Reviews

a. Customer reviews or ratings for Restaurants/Mess do not reflect the opinion of Pie Hous. Pie Hous receives multiple reviews or ratings for Restaurants/Mess by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on Pie Hous is the personal opinion of the Customer/reviewer only. Pie Hous is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or restaurant/Mess owners/representatives with access to restaurant/Mess business page. The advertisements published on the Pie Hous Platform are independent of the reviews received by such advertisers.

V. Privacy Policy

You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to

• take action regarding suspected illegal activities;
• enforce or apply our Terms and Privacy Policy;
• comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or
• protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public

VI. General Terms and Conditions

• Pie Hous is not a manufacturer, seller or distributor of food and beverages or Products and merely places an order against the Restaurant/Mess Partner(s)/Store(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to Pie Hous, and facilitates the sale and purchase of food and beverages or Products between Customers and Restaurant/Mess Partners/Store(s), under the contract for sale and purchase of food and beverages or Products between the Customers and Restaurant Partners/Store(s).
• The Restaurant/Mess Partner(s)/Store(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of Pie Hous.

VII. Eligibility to use the services

You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

VIII. PIE HOUS PAY:
For PIE HOUS Pay users in Jharkhand:

In the event a Customer makes a payment for the Bill Amount (as defined below) using Pie Hous Pay on the Pie Hous Platform, in the city(ies) in which Pie Hous Pay is available, following terms and conditions shall be specifically applicable to the Customers:

• a. The Customer can make a payment for the Bill Amount on the Pie Hous Platform by using any payment method available on the 'Payment' section on the Pie Hous Platform. For the purposes of Pie Hous Pay, “Bill Amount” shall mean the total amount (including applicable taxes, service charge and other charges, as may be applicable, bill for food and beverages availed by a Customer at the restaurant/mess partnered with Pie Hous for Pie Hous Pay.
• b. The Customer acknowledges that upon fulfillment of payment of the Bill Amount via the Pie Hous Platform, the Customer will be required to show the payment confirmation to the restaurant/mess partnered with Pie Hous for Pie Hous Pay.
• c. Upon making a payment for the Bill Amount using Pie Hous Pay via Pie Hous Platform, the Customer will be entitled to Pie Hous Pay Benefits (as defined below), subject to successful payment being made by the Customer. For the purposes of Pie Hous Pay, “Pie Hous Pay Benefits” shall include but not be limited to either of the following: a. instant discount(s) applicable on the Bill Amount b. additional banking partner offer(s) applicable on the final payable amount, net of other discounts (excluding tips), provided that the final payable amount meets the minimum and maximum order value criteria for a particular offer, if any, as may be decided by the bank from time to time.
• c. Whatever coupon code or discount is available will be the restaurant/mess partner's own, there will be no involvement of Pie Hous in it.
• d. The Customers can make a payment for the Bill Amount using Pie Hous Pay by either scanning the Pie Hous QR code at the restaurant partnered with Pie Hous for Pie Hous Pay or by searching for the restaurant/mess partnered with Pie Hous for Pie Hous Pay on the Pie Hous Platform and selecting Pie Hous Pay as the payment method.The Customer will be solely responsible to pay the restaurant partnered with Pie Hous for Pie Hous Pay, the Bill Amount along with all costs and charges payable for all the other items for which you have placed an Order and which are not covered under the Bill Amount. In the event of a concern raised regarding the payment using Pie Hous Pay, we shall use our best endeavours to assist you however such payment will be subject to verification and confirmation from the restaurant/mess partnered with Pie Hous for Pie Hous Pay.
• g. Your access to Pie Hous Pay Benefits shall be subject to receipt of successful payments by Pie Hous.
• h. The Customer is required to be present at the partner restaurant/mess when using Pie Hous Pay.
• i. The Customer acknowledges that the Pie Hous Pay Benefits cannot be clubbed with any ongoing offers by the partner restaurant/mess at the restaurant/mess premise or on items which are being sold at maximum retail price (MRP).
• j. The Customer cannot use Pie Hous Pay for dine in if the Customer is employed at the same partner restaurant/mess.
• k. Pie Hous reserves the right to terminate / suspend Pie Hous Pay Benefits to the Customer, if Pie Hous determines in its sole discretion that: (i) the Customer has violated the terms of Pie Hous Pay set out herein, (ii) have been involved in activities that are in contravention of the Pie Hous Pay terms and/or any terms for the usage of Pie Hous Platform; or (iii) have engaged in activities which are fraudulent / unlawful in nature while availing any of the services of Pie Hous.
• l. Pie Hous reserves the right to block and/or terminate/suspend Pie Hous Pay Benefits on account of breach of these terms including any fraudulent and suspicious activity while using Pie Hous Pay.
• m. Pie Hous Pay and the associated Pie Hous Pay Benefits will be applicable to the Customers on all days. Provided however, the benefit of instant discount(s) applicable on the Bill Value shall not be applicable for the Customer on Exclusion Days (as set out below).
• o. The Customer acknowledges that the Edition Wallet and Pie Hous Pay are two different payment methods available on the Pie Hous Platform and the Customer shall be entitled to Pie Hous Pay Benefits only if the payment for the Bill Amount is made using Pie Hous Pay via the Pie Hous Platform.
• r. These Pie Hous Pay Terms do not alter in any way the terms or conditions of any other program or arrangement the Customer may have with Pie Hous. Termination of Pie Hous Pay and these Pie Hous Pay Terms shall have no effect on the Terms of Service governing the contractual relationship between the Customers and Pie Hous.
• r. These Pie Hous Pay Terms do not alter in any way the terms or conditions of any other program or arrangement the Customer may have with Pie Hous. Termination of Pie Hous Pay and these Pie Hous Pay Terms shall have no effect on the Terms of Service governing the contractual relationship between the Customers and Pie Hous.
• s. For any help or queries, you may reach out to us via chat support or write to us at info@piehous.com.

IX. Details of the Company

Legal Entity Name: Pie Hous (formerly known as SHIV CHILL & HAVE ELITE FOOD (OPC) PRIVATE LIMITED) CIN: U56291JH2023OPC021579
PAN: ABMCS1632C
TAN: RCHS09551D
Registered Address: C/O - Soni Kumari Sahu, Saraitand Hatma, RMCH, Kokar, Ranchi, Ranchi- 834001, Jharkhand
Corporate Address: C/O - Soni Kumari Sahu, Saraitand Hatma, RMCH, Kokar, Ranchi, Ranchi- 834001, Jharkhand
Details of website and Application: www.piehous.com (“Website”) and “Pie Hous” application for mobile and handheld devices
Contact Details: info@piehous.com