i. You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to Pie Hous, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of Pie Hous to place that order against the Restaurant/Mess Partners/Store(s) on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize Pie Hous to deduct or collect the amount payable as liquidated damages through such means as Pie Hous may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order
ii. If a customer has purchased any package or wants to cancel the usage, he can do so but after deducting the amount for the period he has consumed, the remaining amount will be refunded.
iii.If a customer has used any package for 15 days or more than 15 days, then no money will be refunded to him, he will have to complete the existing package.
iv. There may be cases where Pie Hous is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Pie Hous, Restaurant Partner/Store or Delivery Partner. In such cases, Pie Hous shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
v. No replacement / refund / or any other resolution will be provided without Restaurant/Mess Partner’s/Store(s)’ permission.
vi. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
vii. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant/Mess Partner /Store on a best-efforts basis.
viii. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.
ix. Refund policy processing may take maximum 2-7 days.
Legal Entity Name: Pie Hous (formerly known as SHIV CHILL & HAVE ELITE FOOD (OPC) PRIVATE LIMITED)
CIN: U56291JH2023OPC021579
PAN: ABMCS1632C
TAN: RCHS09551D
Registered Address: C/O - Soni Kumari Sahu, Saraitand Hatma, RMCH, Kokar, Ranchi, Ranchi- 834001, Jharkhand
Corporate Address: C/O - Soni Kumari Sahu, Saraitand Hatma, RMCH, Kokar, Ranchi, Ranchi- 834001, Jharkhand
Details of website and Application: www.piehous.com (“Website”) and “Pie Hous” application for mobile and handheld devices
Contact Details: info@piehous.com